Classification: Exempt

Reports To: Client and Network Success Manager

Company Overview

MyHealth Access Network is a 501(c)(3) non-profit statewide Health Information Exchange (HIE) that provides cutting-edge technology solutions to improve patient care by facilitating collaboration between providers. We coordinate care across various agencies, supporting not only physical health but also addressing social determinants of health. Our commitment to the 5 rights of health information—right patient, right provider, right information, at the right time, in the right setting—ensures better patient outcomes while safeguarding individual privacy.

Position Summary

The Client and Network Success Training Specialist is responsible for designing, developing, delivering, and evaluating comprehensive training programs for HIE members and internal staff. This role ensures effective onboarding, continuous education, and optimal use of HIE systems by aligning training strategies with user needs, stakeholder feedback, and organizational goals. The position also supports external engagement by coordinating and submitting presentation proposals for conferences and industry events.

Key Responsibilities Include:

1. Training & Education

  • Provide ongoing support, including troubleshooting, and follow-up sessions
  • Deliver instructor-led and virtual training sessions for new HIE members, including providers, clinics, hospitals, and partner organizations
  • Coordinate and provide ongoing training and refresher courses for existing HIE members, including “Super Users” to support system updates, workflow improvements, and best practices
  • Conduct internal staff training to ensure employees are knowledgeable about internal HIE systems, services, and processes

2. Curriculum Development & Instructional Design

  • Design and develop role-based training curricula tailored to diverse user groups
  • Create instructional materials, including guides, presentations, videos, and job aids
  • Apply instructional design principles to support onboarding programs that promote knowledge retention and user adoption

3. Onboarding & User Support

  • Coordinate and lead onboarding and adoption programs for new HIE participants, ensuring a smooth transition into MyHealth products
  • Collaborate with technical and operational teams to align training with system functionality and user needs

4. Training Needs Assessment & Continuous Improvement

  • Assess training needs through stakeholder engagement, user feedback, system usage data, and organizational priorities
  • Partner with clients, internal teams, and leadership to identify knowledge gaps and performance improvement opportunities
  • Continuously update training content to reflect system enhancements, regulatory changes, and evolving user needs

5. Learning Management System (LMS) Administration

  • Identify, implement, and manage a Learning Management System (LMS) to provide on-demand, self-paced training resources
  • Create and maintain course content, and track learner progress
  • Enhance LMS offerings based on user feedback and training performance data

6. Evaluation, Tracking & Reporting

  • Evaluate training effectiveness using assessments, surveys, and performance metrics
  • Track training participation, completion rates, user engagement, and workflow integration
  • Generate and present training reports and insights to leadership and stakeholders
  • Use data to improve training content and delivery methods

Qualifications:

  • Bachelor’s degree in Healthcare, Health Information Management, Information Technology, or related field (or equivalent experience)
  • Minimum of three to five (3-5) years of experience in training, adult education, or instructional design (healthcare or IT)
  • Strong familiarity with Health Information Exchange (HIE) concepts, healthcare workflows, or EHR systems
  • Experience developing curriculum and e-learning content
  • Knowledge of Learning Management Systems (LMS)
  • Strong communication, presentation, and interpersonal skills

Preferred Skills:

  • Experience working with healthcare data exchange standards (e.g., HL7, FHIR)
  • Certification or coursework in instructional design or adult learning principles Strong communication, presentation, and interpersonal skills
  • Experience training diverse audiences with varying technical proficiency
  • Ability to deliver engaging presentations that capture the attention of the audience and address any challenges or questions effectively

Supervisory Responsibilities:

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to lift a maximum of 30 pounds.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:30 a.m. to 5 p.m. CST and must work 40 hours each week to maintain full-time status.

Travel

Occasional travel may be required in support of on-site meetings, projects and customers, primarily local and statewide.

AAP/EEO Statement

MyHealth expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The following are always expected:

  • Comply with employee handbook
  • Be prompt and on time
  • Communicate clearly
  • Treat others with respect
  • Maintain confidentiality where appropriate
  • Be honest and open with questions, concerns and feedback for others