Case Studies
Across Oklahoma and beyond, MyHealth partners with healthcare organizations across diverse care settings to improve care coordination, efficiency, and outcomes. Guided by our mission to achieve and sustain the highest quality healthcare at the best value in the nation, we use health information resources, technology, and expertise to support providers, public health agencies, and community partners where it matters most. The case studies below highlight real-world examples of how MyHealth is making a measurable impact.
Pafford Emergency Medical Services
Serving communities across Oklahoma with a strong rural presence, Pafford EMS faced persistent challenges verifying insurance due to incomplete or inaccurate ambulance run information. In rural settings where transports span long distances and cross county lines, these gaps increased administrative burden and delayed billing. With MyHealth, Pafford EMS gained immediate access to accurate patient encounters and current insurance coverage, enabling faster, more reliable claims, reducing financial stress for patients, and supporting the long-term sustainability of EMS services in rural and underserved communities.
Central Oklahoma Family Medical Center
Serving a widely dispersed rural population, Central Oklahoma Family Medical Center faced ongoing challenges accessing complete patient records when patients received care outside the local area. Through interoperability with MyHealth, COFMC gained real-time access to external records directly within their EHR, reducing administrative burden, closing quality gaps, and allowing providers to focus on meaningful, patient-centered care rather than chasing information.
Hospice of Green Country
Hospice of Green Country relies on timely, accurate clinical information to confirm hospice eligibility and begin care without delay. Without real-time access to hospital records, staff previously spent valuable time tracking down documentation needed to support individualized care plans. Through the MyHealth Provider Portal, Hospice of Green Country can securely access statewide patient records in real time, enabling faster eligibility verification, better-informed care decisions, and more compassionate transitions into end-of-life care when every moment matters.
LifeShare Network of Oklahoma
In organ and tissue donation, every minute matters. As Oklahoma’s Organ Procurement Organization, LifeShare faced delays accessing the clinical information needed to evaluate donors, coordinate with hospitals, and match organs with recipients. Through real-time access to statewide health data via the MyHealth Provider Portal, LifeShare accelerated donor evaluation, improved coordination across care teams, and reduced wait times—helping ensure more lives are saved and the gift of donation is maximized.
Oklahoma’s Office of the Chief Medical Examiner
For the Oklahoma Office of the Chief Medical Examiner, immediate access to decedent medical records is mission critical. Prior to MyHealth, investigators and physicians often faced delays waiting on faxed records, slowing jurisdiction decisions, case triage, and permit processing. Through participation in the MyHealth Health Information Exchange, OCME now has timely, secure access to comprehensive medical data, enabling faster case resolution, more efficient use of resources, and quicker closure for families—while supporting accurate, compliant forensic investigations across Oklahoma.
CREOKS Behavioral Health Services
Behavioral health providers often lack real-time visibility into their clients’ physical health, creating gaps in care coordination. CREOKS uses the MyHealth Health Information Exchange to bridge behavioral and primary care, giving care managers access to comprehensive medical histories, medication lists, and lab results. With a complete view of both mental and physical health, CREOKS can reduce duplicate testing, improve care planning, enhance patient safety, and deliver more coordinated, holistic care that leads to better outcomes for the clients they serve.
VIPcare
VIPcare specializes in care for older adults and supports a complex patient population with frequent emergency department visits and hospitalizations. To improve care coordination and reduce rehospitalization risk, VIPcare implemented MyHealth’s Care Fragmentation Alerting (CFA) service. CFA provides timely notifications when patients interact with the emergency department, enabling care teams to quickly follow up, address barriers such as transportation, and redirect patients to appropriate outpatient care. This proactive approach helps reduce unnecessary emergency room use, avoid duplicative testing, lower patient costs, and improve overall outcomes for elderly patients.