Classification: Exempt

Reports To: Director of Client Services

Company Overview

MyHealth Access Network is a 501(c)(3) non-profit statewide Health Information Exchange (HIE) that provides cutting-edge technology solutions to improve patient care by facilitating collaboration between providers. We coordinate care across various agencies, supporting not only physical health but also addressing social determinants of health. Our commitment to the 5 rights of health information—right patient, right provider, right information, at the right time, in the right setting—ensures better patient outcomes while safeguarding individual privacy.

Position Summary

We are seeking a detail-oriented and proactive Salesforce Administrator to support and enhance MyHealth’s Salesforce platform. This role is responsible for managing user permissions, credentialing, and data integrity while ensuring Salesforce reflects current workflows. The Salesforce Administrator will collaborate with internal teams to streamline processes, implement automation, and improve efficiency across the organization. The ideal candidate is a problem solver with strong technical expertise, excellent communication skills, and the ability to translate organizational needs into Salesforce solutions.

Success in this Role

Success as MyHealth’s Salesforce Administrator means more than keeping the system running — it’s about strategically aligning Salesforce with the organization’s long-term goals. Within this role, success looks like:

• • Developing and maintaining a Salesforce Roadmap that outlines how Salesforce will evolve to support MyHealth’s mission, including clear priorities, milestones, and measures of success.
• • Translating organizational needs into actionable Salesforce solutions that improve efficiency, user adoption, and data integrity.
• • Building automation and workflows that reduce manual tasks and free up staff to focus on higher-value work.
• • Proactively identifying gaps, bottlenecks, and opportunities to improve processes using Salesforce.
• • Ensuring that Salesforce becomes a trusted source of truth for reporting, credentialing, and client success activities.
• • Partnering with internal stakeholders to prioritize projects based on impact, feasibility, and alignment with MyHealth’s strategic initiatives.
• • Staying ahead of Salesforce feature releases and leveraging new capabilities to continuously strengthen the platform.

Key Responsibilities

• Customize and configure Salesforce to align with organizational workflows, including creating and managing custom objects, fields, workflows, and validation rules.
• Manage and optimize Salesforce CPQ processes, including product configuration, pricing rules, and quote generation.
• Manage and execute marketing automation workflows in Salesforce Account Engagement (Pardot), including email campaigns, engagement programs, and lead nurturing.
• Support internal users by managing credentialing, permissions, roles, and security settings.
• Collaborate with stakeholders to gather requirements, implement process improvements, and develop automation that drives efficiency.
• Perform regular data maintenance tasks, including data cleansing, de-duplication, and import/export processes.
• Ensure data accuracy and integrity by identifying and resolving data quality issues.
• Develop, maintain, and optimize reports and dashboards to support operational and strategic decision-making.
• Monitor system performance, troubleshoot issues, and provide end-user support.
• Stay current with Salesforce releases, features, and best practices, proactively recommending improvements.
• Perform other job-related duties as assigned.

Qualifications

• Bachelor’s degree in Information Technology, Business Systems, or related field, or equivalent combination of education and experience.
• 1+ years of Salesforce Administrator experience required; 2+ years preferred.
• Experience with Salesforce CPQ and Salesforce Account Engagement (Pardot) strongly preferred.
• Salesforce Administrator certification required; additional Salesforce certifications preferred.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong technical, analytical, and organizational skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to effectively collaborate with team members across departments.
• Ability to research and evaluate new technologies and apply them to organizational needs.

Supervisory Responsibility

None

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to lift a maximum of 30 pounds.

Position Type/Expected Hours of Work

This is a remote position. The employee must have a private location from which to work, with Internet access and a personal smartphone with capability to be secured and have support for SMS, apps for multifactor authentication and remote hotspot (technology stipend provided to help offset costs). Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:30 a.m. to 5 p.m. CST. and must work 40 hours each week to maintain full-time status.

Work Environment

This job operates in a professional virtual office environment (Remote). This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, paper binders and paper cutters.

While performing the duties of this job, the employee is regularly required to read (see), talk and hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to lift a maximum of 30 pounds.

Travel

Occasional travel may be required in support of on-site meetings, projects and customers, primarily local and statewide.

AAP/EEO Statement

MyHealth expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The following are always expected:

• Comply with employee handbook.
• Be prompt and on time.
• Communicate clearly.
• Treat others with respect.
• Maintain confidentiality where appropriate.
• Be honest and open with questions, concerns, and feedback for others.